Quality & Certifications

We take business standards seriously, which is why we follow the most stringent quality standards and hold a number of industry certifications.

Quality

Quality is the cornerstone of Superior’s business and workplace culture. We have implemented a company-wide quality management system to measure, maintain and continually improve the quality of our service offerings. This system meets ISO 9001:2008 standards and has been certified since 1996 by Bureau Veritas Certification North America, Inc., an internationally accredited registrar.

Our Quality Statement asserts:

“It is the policy of the Superior Group to provide workforce solutions that meet or exceed our customers’ expectations. The defining elements of our policy include the timely placement of well-qualified people, delivery of workforce management, and business solutions, and the provision of services valued by our customers in precise conformance with agreed-upon requirements.

Management and staff are committed to providing quality services. We understand that the procedures the Superior Group has implemented to ensure quality are mandatory.

With the goal of achieving outstanding customer satisfaction and retention, the Superior Group will adhere to its policy by employing a quality management system based on continual improvement.”

Certifications

Notable certifications include:

  • ISO 9001:2008 certified
  • SSAE 16 certified
  • SOC2 Type 1 compliant.
  • WBENC certified – Superior Workforce Solutions is one of the largest woman-owned workforce solutions providers in the country.
  • ITIL Certified

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